Hanoi aims to form a smart administrative platform
Hanoi is making fundamental changes in the method of handling administrative procedures.
THE HANOI TIMES — Hanoi aims to build a smart administrative platform without administrative boundaries to best serve the needs of people and businesses in the capital.
Nguyen Trong Dong, Vice Chairman of the Hanoi People's Committee, made the statement at a meeting on science and technology development, innovation, and digital transformation in Hanoi this week.
With the mindset of "people and enterprises are customers", the municipal government aims to ensure the satisfaction of people and enterprises - the real customers of the administrative system, the official said.
Nguyen Trong Dong, Vice Chairman of the Hanoi People's Committee. Photo: Kinh te & Do thi Newspaper
"The establishment of an automatic monitoring and evaluation system based on data to ensure publicity and transparency will help people and enterprises monitor and supervise the process of handling administrative procedures records," Dong added.
He emphasized the application of artificial intelligence (AI) to connect data in the implementation of administrative procedures.
